Shipping policy

Thank you for choosing Adele Or. We are dedicated to ensuring your luxury selections arrive safely, promptly, and in pristine condition.

Order Processing

Every order is carefully prepared, inspected, and hand-packaged to maintain our high standards of quality.

Processing Time: All orders are processed within 1–3 business days.
Weekend & Holiday Orders: Orders placed on weekends or official holidays will be processed on the following business day.
Confirmation: You will receive a notification email once your order has been received and is being prepared.

Domestic Shipping

We offer reliable shipping options across the United States to suit your needs:

Standard Shipping: (3–5 business days)
Express Shipping: (1–2 business days)
Complimentary Shipping: FREE on all U.S. orders over $65.00 (3–5 business days)

Please note: Delivery times are estimates and start from the date of shipment, not the date of order.

International Shipping

We are delighted to bring the Adele Or experience to our international clientele. We currently ship to select global destinations, including: Canada, the United Kingdom, the European Union, Israel, and Australia.

Rates & Customs: Shipping rates are calculated dynamically at checkout based on your location and package weight.
Duties & Taxes: Please note that international orders may be subject to local customs fees, import duties, and taxes administered by the destination country. These charges are the sole responsibility of the recipient.

Order Tracking

The moment your package begins its journey to you, we will send a shipping confirmation email containing your tracking link. You can use this link to follow your delivery in real-time.

Our Guarantee: Damaged or Lost Packages

We take immense pride in the care we put into packaging your items. However, if your order arrives damaged, or if you suspect it has been lost in transit, we want to make it right immediately.

Please contact our concierge team at info@adeleor.com within 7 days of the estimated delivery date, including your order number and photos of any damage if applicable.

Assistance & Inquiries

Our customer care team is always here to assist you with any questions regarding your delivery or order status.

Email: info@adeleor.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST