Refund policy
At Adele Or, we want you to be completely delighted with your purchase. If you are not satisfied, we are here to assist you with a seamless return process.
Our Policy
We offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return. To be eligible, items must be in their original, unused condition, with all tags intact and in the original packaging. A receipt or proof of purchase is required.
How to Initiate a Return
To begin your return, please reach out to our concierge team at info@adeleor.com with your order number. We will provide you with specific instructions and the return shipping address.
Please note: Items sent back to us without first requesting a return authorization cannot be accepted.
Non-Returnable Items
For health and hygiene reasons, the following items are final sale and cannot be returned:
- Opened or used products (including all fragrance and skincare items).
- Personalized or custom-blended fragrances.
- Sale or final-sale items.
- Gift cards.
Damages & Discrepancies
Please inspect your order immediately upon arrival. Should an item be defective, damaged, or incorrect, please contact us right away at info@adeleor.com so we can evaluate the issue and resolve it for you promptly.
Exchanges
The most efficient way to exchange an item is to return the original (once the return is accepted) and place a new order for the desired product.
EU 14-Day Cooling-Off Period
Customers within the European Union have the right to cancel or return their order within 14 days, for any reason. Items must be unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note: Your bank or card issuer may require additional time to post the refund to your account. If more than 15 business days have passed since your return was approved, please reach out to us at info@adeleor.com.
Assistance
Our team is here to support you. For any questions, please contact us at info@adeleor.com.