Frequently Asked Questions

We take pride in our fragrance expert with over 20 years of experience, who meticulously selects our unique scents and combinations, focusing on rich botanical ingredients for an unforgettable sensory experience.

We are proud to offer clean, high-quality products, carefully selected and rich in botanical ingredients, with all of our perfume oils being vegan. All of our products are paraben-free, ensuring a safe and indulgent experience.

All of our body products are based on high-quality perfume oils; all our perfume oils are vegan, paraben-free, and sulfate-free, designed to provide you with a clean and luxurious skincare experience.

Yes, our perfumes are based on high-quality oil scents and contain alcohol derived from plants (corn), with some being vegan, reflecting the botanical and premium approach of our entire brand.

It is a luxurious perfume concentrate with a velvety texture, based on natural waxes and high-quality oils for an intimate scent.

Apply a small amount of the balm to your pulse points using your fingertips and wait for your body heat to diffuse the fragrance.

Our expert tip is to apply the solid perfume as a base and then spray your regular perfume over it to lock in the scent.

The body spray is gentle and designed for use on the skin, based on aloe vera and nourishing botanical ingredients, while the fabric spray is intended for refreshing fabrics, clothing, and linens only.

Yes, each of our fragrances is offered as a full collection that includes complementary products, allowing you to enjoy your favorite scent throughout your entire grooming routine.

Yes. Every scent is available as a $3 sample — eau de parfum, perfume oil or diffuser oil — filled with the same formula as the full size. Not sure where to start? Our 60-second scent quiz will give you a shortlist.

Yes. Shipping is free on every U.S. order, with no minimum purchase. Orders are processed within 1–3 business days and typically arrive 3–5 business days after shipping. We also ship to Canada, the United Kingdom, the European Union, Israel, Australia and other select destinations; international rates are calculated at checkout, and any customs duties are the recipient’s responsibility. Full details in our Shipping Policy.

You have 30 days from the day you receive your order to request a return on unused items in their original, unopened packaging. For hygiene reasons, opened or used fragrance and skincare, custom blends, sale items and gift cards are final sale. To start a return, email info@adeleor.com with your order number; approved refunds are processed to the original payment method within 10 business days. See our Return & Refund Policy.

Contact us at info@adeleor.com within 7 days of the estimated delivery date, with your order number and a photo of the damage, and we will make it right promptly.

Yes. We hold supplier certificates for every ingredient we use. Our diffuser oils are phthalate-free, paraben-free, and vegan, and they comply with California’s Prop 65 — one of the strictest chemical-safety standards in the U.S. Fill your home with scent, and breathe easy. For ventilation, pets and children, read our guide: Are diffuser oils safe to breathe?

Our Diffuser Oils are made for waterless nebulizing diffusers like our own scent diffusers, for powerful and precise diffusion. They are not designed for water-based ultrasonic units. New to electric diffusers? Read our complete guide.

Yes, we have a dedicated program for businesses: scent diffusers, oils, monthly refills and custom blends. See Scent for Your Business.

Each product arrives in boutique packaging designed in a cream and gold style, featuring branded wrapping paper inside, making every purchase a luxurious experience.